Frequently Asked Questions

We accept all major payment methods through Paystack, including Mobile Money (MTN, Vodafone, AirtelTigo), debit/credit cards (Visa, Mastercard), and bank transfers.

Yes. All payments are processed securely through Paystack, a PCI-DSS compliant payment gateway. We never see or store your card details on our servers.

If your order hasn't been processed yet, contact us immediately and we'll do our best to update or cancel it. Once an order is marked 'Processing' or beyond, changes may not be possible.

Yes, all displayed prices are inclusive of applicable taxes unless stated otherwise on the product page.

Orders within Accra are typically delivered within 24–48 hours. Orders to other regions in Ghana usually take 2–5 business days, depending on location.

Choose 'Pickup' at checkout. We'll notify you by SMS/email once your order is ready for collection. Pickup orders must be collected within 7 days.

Yes, we deliver nationwide across Ghana. Delivery fees and timelines vary by region and are calculated at checkout.

Yes. Visit 'My Orders' in your account to see real-time status updates — from order placed through to delivery or pickup.

Absolutely. Every product we sell is sourced from certified, authorized suppliers. We do not deal in counterfeit or grey-market goods.

Most products carry the manufacturer's standard warranty, with details listed on each product page. We also assist with warranty claims if issues arise.

Contact us within 7 days of delivery with photos of the issue. We'll arrange a replacement, repair, or refund depending on the situation.

Items in original, unused condition with packaging intact may be returned within 7 days. Some categories (e.g. opened consumables like printer ink) may not be eligible — see our Terms & Conditions.

Yes, creating an account lets us keep you updated on your order status and gives you access to order history and faster checkout next time.

Click 'Forgot password?' on the sign-in page and follow the instructions sent to your email to reset it.

Reach us via email at info@despiteitconsult.com or visit our store in Accra. We aim to respond to all inquiries within 24 hours.