// Returns & Refunds
Return Policy
Last updated: June 20, 2026
Day Return Window
From the date your order is delivered or picked up
- Item is defective or damaged on arrival
- Wrong item was delivered
- Item significantly differs from its description
- Unopened, unused items in original packaging
- Opened consumables (e.g. printer ink, toner)
- Items damaged through misuse or accident
- Products without original packaging or accessories
- Custom or special-order items
How to Request a Return
Contact us within 7 days
Email info@despiteitconsult.com with your order number and reason for return, including photos if the item is damaged or faulty.
We review your request
Our team will assess your request, usually within 1–2 business days, and confirm next steps.
Send or drop off the item
Once approved, return the item in its original packaging via courier or drop it off at our Accra store.
Inspection & resolution
After we receive and inspect the item, we'll process your replacement, repair, or refund within 5–7 business days.
Refund Methods
| Original Payment | Refund Method | Timeframe |
|---|---|---|
| Mobile Money | Refunded to original MoMo number | 3–5 business days |
| Card Payment | Refunded to original card via Paystack | 5–10 business days |
| Bank Transfer | Refunded to original account | 5–7 business days |
Exchanges
Prefer a different model or size? Let us know when you reach out — we're happy to arrange an exchange instead of a refund where stock allows, often faster than a full refund cycle.
Warranty Claims
For issues arising after the 7-day return window, your item may still be covered under manufacturer warranty. See our Warranty page for details.
Need to start a return?
Reach out and we'll guide you through it.